Refund policy
We want you to feel confident shopping with The Casual Panic. If something isn’t right, we’re here to help — calmly and fairly.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in original packaging
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Items must be in the same condition as received
All return requests must be approved before items are sent back.
Please do not send anything without contacting us first.
Refunds
Once a return is approved and received, we’ll inspect the item and notify you of the outcome.
If approved:
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Refunds are issued to your original payment method
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Processing typically takes 5–10 business days
Shipping costs are non-refundable unless the item is faulty or incorrect.
Refunds Without Return
In certain situations — such as damaged, or defective — we may issue a refund or replacement without requiring a return.
This decision is made case by case and is at our discretion.
How to Request a Return or Refund
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Email us at support@thecasualpanic.com
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Include your order number and a brief explanation
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If applicable, attach photos or a short video
We aim to respond within 1–2 business days.
Return Shipping
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If a return is approved, customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend using a trackable shipping service
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Returns sent without prior approval will not be accepted
We do not accept returns sent directly to manufacturers or suppliers.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 5 days of delivery so we can resolve it quickly.
Questions?
Not sure what applies to your order? Just reach out.
We’ll take care of it — without the panic.
